Financial Services

The financial sector is undergoing a major transformation, driven by the combined effects of competition from neobanks, changing customer behaviors, and increasingly complex regulations. Established players must simultaneously modernize their systems, accelerate innovation, and strengthen their risk management.

Key Issues in the Sector

01

Accelerate growth while protecting margins

Faced with highly agile digital players, which are already capturing a significant share of the sector’s revenue, banks and insurers must rethink their customer journeys and enhance their offerings, all while managing a business model under pressure.

02

Transforming Legacy Systems into Agile Platforms

The modernization of information systems and the industrialization of data and AI are key to the ability to innovate quickly and deliver a seamless experience. Yet maintaining legacy systems still consumes a significant portion of IT budgets.

03

Securing the Acceleration of AI Without Slowing Down Innovation

Cybersecurity, fraud, compliance: these requirements are converging at the very moment when GenAI and agent-based architectures are expanding the risk surface. With DORA and NIS2 now fully enforceable, operational resilience is no longer just a compliance issue but a prerequisite for conducting business, requiring the integration of security and risk from the design phase onward, without sacrificing the pace of innovation.

How does Astek get involved?

Astek modernizes critical financial platforms and streamlines the use of data and AI within banks, insurers, and financial institutions. From core banking transformation to the deployment of intelligent agents, we deliver high-value solutions for fraud detection, regulatory compliance, reporting, advisor support, and operational automation—all within secure, compliant environments designed for scalability.

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Our References

Transforming Sales Journeys Through Conversational AI

Design of a voice-based AI agent to automate and optimize the sign-up process and self-service (cross-selling of credit/insurance, support). Deployment of an omnichannel model (phone, web, chatbot), incorporating compliance, electronic signatures, and impact analysis (conversion rates, churn, etc.)

Value Created

Increasing conversion rates and optimizing distribution costs

Global Rollout of the “AI Group Employee Companion”

Deployment of the Group Employee Companion (AI assistant). Development of front-end and back-end components, integration of existing RAG building blocks, and adaptation to the infrastructure to accelerate the deployment of the solution for a major banking group

Value Created

Accelerating the solution’s deployment and scaling it up

Scaling Up AI Use Cases

Deployment of an AI Factory to scale AI use cases for a banking group: multichannel chatbot, automated complaint management, and automated analysis and documentation

Value Created

Improving the productivity of thousands of employees and optimizing costs

Nearshore delivery center specializing in digital payment solutions

Establishment of a nearshore team dedicated to the development and enhancement of several solutions for a payment solutions provider (business applications, secure e-payment, and tools for managing delinquent accounts)

Value Created

Reduction in development costs (-54%)

Modernization of a Big Data Platform for Finance, Risk, and Reporting

Modernization of a Big Data platform for finance, risk, and regulatory reporting functions; standardization of workflows and automation of pipelines to accelerate production

Value Created

Streamlining data processing and accelerating regulatory reporting

Transitioning the Legacy Banking IT System to a Cloud-Ready Architecture

Transformation of the banking legacy system through streamlining and migration to target architectures (API/cloud-ready). Application mapping, identification of redundancies, and definition of a migration roadmap

Value Created

Reduced IT complexity and costs; improved scalability

Development of a Digital Investment Platform

For a major financial institution, we rebuilt a 100% online investment platform using a modern cloud architecture (microservices), featuring a UX redesign, digital onboarding, and integration with core banking systems and partners via APIs.

Value Created

-25% reduction in time to market, -33% reduction in incidents, +30% increase in customer satisfaction

Enterprise Architecture Overhaul

For a major bank, architecture redesign (target mapping based on the TOGAF reference framework) and streamlining of a portfolio of more than 30 applications

Value Created

Less complexity, controlled costs, and a foundation ready for AI

Design of a Cloud-Native Insurance Platform

For a pioneer in digital insurance, design of a corporate insurance platform based on a modular, cloud-based architecture (.NET, ReactJS, Azure), enabling the rapid launch of new health insurance products

Value Created

Entry into 3 new market segments and a technical team expanded by 50%

Streamlining Regulatory Reporting and Automating Data Exchanges

For an international bank, streamlining the regulatory reporting process to the central bank and market authorities: data collection and quality control, automation of report generation, and digitization of market transactions

Value Created

Enhanced Compliance and Digitized Market Transactions

Development of a Mobile Banking App

Design of a mobile banking app (iOS/Android) with no foreign transaction fees, incorporating the open banking services required by the European Payment Services Directive (PSD2): multi-bank account aggregation and strong customer authentication