Services
Managed Services
Unlock your innovation budgets: go beyond outsourcing and transform your critical systems through continuous‑improvement‑driven governance and access to cutting‑edge expertise.
Your strategic challenges and priorities: securing the continuity of your operations in the face of technological complexity
Risk of disruption and business vulnerability
Prevent critical service interruptions that impact your operations, revenue, and brand image, while securing your assets against cyber threats and compliance failures.
Technological lag and loss of competitiveness
Overcome difficulties in accessing expertise to leverage best-in-class skills and cutting-edge tools, ensuring continuous adaptive maintenance and ongoing performance optimization.
Operational saturation and inertia
Streamline maintenance flow management (incidents, anomalies) to free up your teams, restore service fluidity, and accelerate continuous improvement.
Our signature approach: a trusted partnership built on commitment to results and continuous innovation
Responsibility transfer
- A full transfer of responsibilities through a managed services contract based on stringent SLA and SLO commitments, business‑oriented performance indicators, and transparent governance.
- We take contractual accountability for availability, performance, security, and service continuity, supported by continuous improvement mechanisms and value‑driven management.
Expertise & Innovation “access”
- Immediate access to a global ecosystem of certified talents and technology Centers of Excellence, combined with the use of advanced automation platforms (AIOps, Infrastructure as Code, observability) and security by design (SecOps, Zero Trust).
- This approach enables proactive and predictive incident management, a significant reduction in downtime, and enhanced protection of critical infrastructures.
Continuous improvement & Modernization
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Beyond run operations, we deploy a structured continuous improvement approach, inspired by ITIL, SRE, and DevOps best practices, to progressively modernize your environments, sustainably optimize costs (FinOps), and anticipate future technological evolutions.
- Your IT becomes a scalable, resilient, and business‑performance‑driven platform.
Our value creation: transforming your IT landscape into a strategic, predictable, and high‑performing asset
Cost optimization and predictability
A billing model providing full budget visibility over the operation of your services, benefiting from continuous optimization.
Scalable agility and immediate performance
Systems that stay high-performing, remain technologically up to date over the years, and rapidly leverage the latest technological advancements.
Operational peace of mind
Full end-to-end operational management, allowing you to focus on your core business.
Our differentiation
Beyond operations, we take contractual responsibility for your performance by combining operational excellence, built‑in cybersecurity, and continuous optimization to transform your IT into a reliable competitive lever.
Our engagements
We assume full responsibility for your existing operations, enhancing quality and performance while optimizing costs through automation and best‑shoring to create strategic headroom.
Industrialization and IT Transformation for a Telecom Giant
Astek mobilizes 110 experts across multi-site setups (local & offshore) to manage the lifecycle of 110 critical applications, from data repositories to network traffic supervision. We develop bespoke software solutions, ensure operational continuity (O&M) and the security of sensitive data (100% ISO 27001), while deploying a catalog of scalable industrialized services. Our agile approach and architecture consulting (Cloud, Microservices) accelerate innovation and optimize the time-to-market for high-speed services and international exchanges.
Critical Maintenance Transformation & Governance
At the core of the world’s leading GDS provider, Astek delivers end-to-end outsourcing of the Electronic Ticketing Server (ETS) maintenance, securing the lifecycle of millions of airline tickets for hundreds of carriers. Through our Enterprise Committed Agile model, we transform technical support into a highly industrialized delivery platform with strong outcome commitments. Our teams improve system stability by addressing root causes and onboard new operators, giving the flexibility required to absorb global workload fluctuations.
Big Data Ecosystem Governance & Compliance Management for a Banking Leader
For a major European banking group, Astek delivers full governance (Build & Run/MCO) of “Ecrins”, a strategic data warehouse dedicated to Risk and Finance information systems. Our four expert squads orchestrate a complex Big Data architecture, processing massive and heterogeneous data flows (markets, contracts, loans) to ensure full regulatory traceability. Beyond warehouse development, we drive business innovation through advanced web solutions for credit analysis, fraud detection and ESG scoring, all governed by rigorous performance indicators (KPIs).
IT Industrialization and Information Systems Transformation for a Global Telecommunications Leader
Astek mobilizes 110 experts across a multi-site setup (onshore & offshore) to manage the lifecycle of 110 critical applications, from data repositories to network traffic supervision. We design bespoke software solutions, ensure operational continuity (Run/MCO) and sensitive data security (100% ISO 27001 compliant), while deploying a scalable, industrialized service catalog. Our agile approach and architecture advisory (Cloud, Microservices) accelerate innovation and optimize time-to-market for high-speed services and international exchanges.
Sécurisation Cloud Native et microsegmentation pour un leader bancaire international
Pour un acteur bancaire international de premier plan, nous pilotons la stratégie de sécurité réseau au sein d’un écosystème multi-cloud complexe combinant IBM et Azure. Dans ce cadre, nos experts assurent la transition des pare-feu traditionnels vers des technologies cloud natives (ACL, Security Groups) et orchestrent le déploiement de la microsegmentation via la solution Illumio. Au-delà de la sécurisation des solutions migrées, nous garantissons la stabilité opérationnelle en assurant le suivi des incidents et des évolutions en collaboration directe avec l’éditeur. Notre intervention englobe également la gouvernance du projet par la mise en place d’indicateurs de performance (KPI) mesurant l’efficacité de l’onboarding des métiers, ainsi que la qualification rigoureuse des nouvelles versions technologiques pour assurer la résilience du système.
Secure Governance & Architecture for a CAC 40 Leader
Astek operates a dedicated security center protecting a CAC 40 leader on behalf of a major cybersecurity player. Our experts embed security at the core of projects through resilient architecture design, security policy analysis and the development of structured reference frameworks. Beyond advisory, we enforce rigorous compliance management by validating network flows, handling ISMS (PSSI) exceptions and auditing partner interconnections. This end-to-end approach is reinforced by advanced technical expertise in vulnerability scanning and application code audits, ensuring full operational control of cyber risks for the end client.
Securing maritime flows: land-to-sea cybersecurity transformation & outsourcing
Astek supports a major European maritime transport operator in securing its information systems and networks, both onshore and onboard vessels, across all sites in France and Europe. Embedded within the Network Operations Center, Astek transformed and outsourced the cybersecurity function in 2024, managing incidents and network/security changes, cyber incident response, and the integration of new security solutions (SIEM, IAM). This approach delivers continuous security improvement, stronger security frameworks, enhanced user awareness and increased threat anticipation through active technology watch.
Industrial operations of critical IT infrastructures
Through a dedicated service center, Astek operates and administers critical, heterogeneous IT environments (MVS, Unix, Linux, VMware) for a major international air transport group. Expertise spans the entire value chain — from daily operations to resilience and backup management. This industrial organization absorbs complex business demands and ensures the continuity of air transport operations, delivering increased productivity and reinforced protection of the Group’s digital assets.
Agile and scalable customer experience Governance
Astek supports a leading European telecommunications operator by delivering Level 3 support for its customer portal — a strategic platform for sales, after-sales services and customer experience across consumer and enterprise segments. Under a unit-based engagement model, Astek manages customer complaints, application supervision, production incident resolution, personal data management, and the proposal and implementation of functional and technical enhancements. This engagement drives continuous improvement in customer data quality, platform reliability and performance, while ensuring GDPR compliance and service continuity.
Global Distribution System Governance and Worldwide Operational Excellence
Through its dedicated center, Astek industrializes the global booking management systems of a leading transportation services distribution platform across Air, Rail, Car Rental and Hospitality, serving over 100 airlines. The engagement is built on a User Experience & Clienteling strategy applied to Search, Shopping and Pricing engines, transforming interaction data into strategic assets. Leveraging its Digital Factory, Astek manages the full lifecycle of electronic ticketing and revenue management, ensuring optimal time-to-market when onboarding new partners. This Application Management & Technological Agility approach secures ROI on digital assets through rigorous application maintenance, optimizing costs while maximizing Global Distribution System performance.